Policy - The Line By Eva

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 3 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Frequently Asked Questions

    Do you create custom items to order?

    Yes, we absolutely do commission work as per your wishes. We recently created a full set of wedding vases with monogram letters of the bride and groom. On these items, pre-payment is required.

    Can I pick up my order from your studio?

    Yes, love to have you stop by my studio on Marco Island. Please reach out to contact me and we can arrange a date and time.

    Are your items safe for food and dishwasher approved.

    Yes, our glazes are food safe and the heat and water of a dishwasher will not affect my pottery. They are also microwave and oven safe.

    Do you have other questions?

    Please reach out to me, I am happy to answer your questions.

    Legal imprint